Delivery Options
Option 1: 7-10 Working Days Delivery
Our Economy Delivery service costs just £39.95 + VAT, regardless of quantity, making it excellent value for money when your delivery timescale isn’t critical.
Your order will be delivered using one of our own fleet of vehicles within approximately 7-10 working days.
Option 2: 3-5 Working Days Delivery
Depending on the value of the goods, see chart below –
Purchase Value | Delivery Cost |
£1 – £100 | £29.99 + VAT |
£100 – £200 | £39.99 + VAT |
£200 – £350 | £49.99 + VAT |
£350 – £2000 | £79.99 + VAT Pallet Delivery £19.99 surcharge for any 10ft item |
£2000+ | £89.99 + VAT Pallet Delivery £19.99 surcharge for any 10ft item |
Option 3: Next Day Delivery
For all orders placed before 12noon for next working day delivery
Depending on the value of the goods, see chart below –
Purchase Value | Delivery Cost |
£1 – £200 | £59.99 + VAT |
£200 – £350 | £69.99 + VAT |
£350+ | £89.99 + VAT Pallet Delivery £19.99 surcharge for any 10ft item |
Order Processing
Orders are typically processed within 1–2 working days.
During busy periods, promotions, bank holidays, or seasonal demand, processing and delivery times may be slightly extended. We will always do our best to keep you informed of any delays.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Delivery Areas
We currently deliver throughout mainland United Kingdom.
Please note that standard delivery exclusions apply to the following postcode areas:
BT, AB, DD8-DD11, IV, PA, PH, PO30-PO41, HS, KW, ZE, IM, JE, GY, TR, LD, SA19-SA73, SY17-SY25
Additional delivery charges may apply to these locations. Please contact us before placing your order if you are unsure whether your postcode is affected.
Delivery Information
All deliveries must be made to a valid physical address. We are unable to deliver to P.O. boxes, parcel lockers, or APO/FPO addresses.
Customers are responsible for ensuring all delivery information provided at checkout is accurate and complete.
Please note that deliveries are typically made kerbside only, customers may be required to assist with unloading larger orders where access is restricted, and someone must be available to accept and inspect the delivery upon arrival.
Order Tracking
Tracking information will be provided via email once your order has been dispatched, where applicable.
Please note that some pallet or specialist courier deliveries may have limited tracking availability.
Damaged, Missing, or Lost Orders
Please inspect your order carefully upon delivery.
If your order arrives damaged, incomplete, or is believed to be lost in transit, you must notify us within 48 hours of delivery or the expected delivery date by emailing info@hygienic-cladding.com
To help us resolve the issue as quickly as possible, please include your order number, photographs of any damage, and details of the issue.
Failure to report damage or shortages within this timeframe may affect our ability to process a claim with the courier.
Delivery Delays
While we aim to meet all estimated delivery timeframes, delays can occasionally occur due to circumstances outside our control, including courier disruptions, adverse weather conditions, traffic or transport delays, supplier issues, and high seasonal demand.
Delivery dates are estimates only and are not guaranteed.
Failed Deliveries & Re-Delivery Charges
Additional delivery charges may apply if delivery cannot be completed due to incorrect delivery information, restricted property access, missed delivery appointments, or nobody being available to receive the order.
If an order is returned to us due to failed delivery attempts, re-delivery charges will apply.
Damaged or Incorrect Items
Customers must inspect all goods immediately upon delivery.
Any damaged, faulty, missing, or incorrect items must be reported to us within 24 hours of delivery by emailing info@hygienic-cladding.com
Please include your order number, clear photographs of the damage or issue, and details of the affected items.
Failure to report damage or shortages within 24 hours may affect our ability to process a replacement, refund, or courier claim.
Please do not install damaged products, as installed items will be considered accepted and may not be eligible for refund or replacement.
30-Day Returns Policy
You have 30 days from the date of delivery to request a return for eligible items.
To qualify for a return:
- items must be unused and uninstalled,
- items must be in their original packaging,
- products must be in resalable condition,
- proof of purchase must be provided.
We reserve the right to refuse returns for products that are damaged, used, cut, altered, or not returned in their original condition.
Non-Returnable Items
The following items are non-refundable unless faulty or damaged upon arrival:
- special order items,
- made-to-order products,
- clearance or discontinued products,
- cut-to-size or customised products,
- installed products.
Return Process
Step 1: Contact Us
To request a return, please contact our customer service team at info@hygienic-cladding.com
Please include your order number, the item or items you wish to return, and the reason for return.
Step 2: Return Approval
Once approved, we will provide return instructions. Please do not return items without prior authorisation.
Step 3: Packaging & Return Shipping
Returned goods must be securely packaged to prevent damage during transit.
Unless the item is faulty or supplied incorrectly, customers are responsible for return shipping costs. Original delivery charges are non-refundable.
Refunds
Once returned goods are received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed back to the original payment method used during checkout. Please allow several working days for funds to appear depending on your payment provider.
Exchanges
We may offer exchanges for damaged, faulty, or incorrectly supplied items subject to stock availability.
Cancellations
Orders may only be cancelled prior to dispatch. Once an order has been shipped, standard return procedures will apply.
Special-order or customised products cannot be cancelled once production or processing has begun.
Important Installation Notice
We strongly recommend checking all products thoroughly before installation.
Hygienic Cladding Outlet cannot accept responsibility for labour costs, installation costs, or consequential losses relating to products that have been installed prior to being inspected.